We Do Our Best To Take
The Pain Out Of Making A Claim

Making A Claim

For any insurance Broker, the way claims are handled is crucial to the success of their business. But for a customer focused Broker like Hotel Secure it assumes an even greater level of significance as the success of our business is based on recommendation.

Hotel Secure have strived to ensure that all claims are handled swiftly and efficiently by claims professionals. A dedicated claims team offers a full service to each of our policyholders. We work in close conjunction with insurers, loss adjusters, motor engineers and garages to ensure the swift settlement of any claim.

At Hotel Secure we will:

  • Assist in completion of any claim form
  • Present your claim to insurers
  • Keep you fully informed of the progress of your claim
  • Ensure you receive a prompt and fair settlement from the insurer

Please remember that if you are dissatisfied at all with the service levels experienced whilst Hotel Secure are handling your claim, then please do not hesitate to let us know. On receipt of such notification, we guarantee that a thorough investigation will take place.

How you can help speed up claims payments:

  • Report all claims as quickly as possible it helps us to manage your claim and any possible third party claims more efficiently. It may also mean reduced claims costs resulting in more stable premiums